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Help Center Guide for landlords
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Guide for landlords
How Flatio works and why it pays off How to start advertising on Flatio How to attract the tenants How to set prices Reservations Lease agreement Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Guide for landlords

How Flatio works and why it pays off

How does Flatio work?
<p><em>Why choose Flatio to advertise your properties? Check out the benefits of the platform and see how the whole process works!</em></p> <p>—</p>
What are the advantages of renting out my property through Flatio?
<p><em>What benefits and securities do you have available when renting your properties via Flatio? See the overview and comparison to other rental…
How much can I earn by renting my property through Flatio?
<p><em>In this article, you can learn how to find out your possible earnings while renting via Flatio, with transparent calculations available.</em><…
How much does it cost to list my rental property on Flatio?
<p><em>Curious how Flatio varies from other rental platforms? In this article, you can learn about our commission system and how it all works.</em><…
What is the commission fee and why should I pay it?
<p><em>A small commission for our service is deducted from rental payments. Below, you can learn what services and securities you receive in exchange…
Can I list my property that is not in a destination displayed on Flatio?
<p><em>Flatio is an international platform from all around the world. Not in your area? Check out how to change it and get more tenants for your…
Are Flatio listings exclusive or can I list my property on other platforms as well?
<p><em>We don't limit your advertisements in any way. In this article, you can learn about Flatio's non-exclusivity regarding other rental platforms.…
Can I combine Flatio rentals with short-term rentals?
<p><em>Is Flatio non-exclusive? What if you also want to do short-term rentals outside Flatio? Are there any automatic solutions? Find out in this…
Are Flatio rentals regulated?
<p><em>What do Flatio's rental regulations focus on? How does the taxing work and what are the laws? Find out the basics in this article.</em></p> <p…
I have several accommodations for rent. Can I list them on Flatio at the same time?
<p><em>Want to know how to add 15+ properties at once or how to fill out our bulk import table? This article explains all the details of the…
Are my property and money safe with Flatio?
<p><em>Flatio covers you in many ways. In this article, you can read more about how we protect your properties, your money, and your peace of mind.<…
How soon will I get a tenant after my property listing is published?
<p><em>Wonder how fast after publishing your listing you can receive your first booking or what factors affect it? Check out this article!</em></p> …
Daniela from helpdesk
Did you know that our Rental Insurance - Powered by AXA covers a wide range of risks and damages? It includes protection against property damage, loss of future income, damage caused to others, assistance services such as pest control and household appliance repair, and much more!
What occupancy rate do properties usually achieve on Flatio?
<p><em>The occupancy rate depends on the attractiveness of your listing, with price being the most important factor. Find more guidance below.</em><…
Will there be gaps between leases?
<p><em>Wonder if you could have your property unoccupied for a couple of days or how to minimize these situations? Check out our insights below.</em>…
Who is a typical Flatio tenant?
<p><em>Which tenant types does Flatio accommodate and what is their ratio? Check out our up-to-date information in this article!</em></p> <p><em>—<…
Are tenants on Flatio verified?
<p><em>In this article, you can learn what methods Flatio uses to verify tenants who make a reservation request on any property listed on Flatio.</em…
Does Flatio provide me with a lease agreement?
<p><em>Curious how it works with lease agreements and how the leases are concluded? Check out this article, where you can also view the lease…
How does the lease signing process work on Flatio?
<p><em>Wonder how the lease signing process works on Flatio for both contractual sides? Check out this article to learn all the details!</em></p> <p…
Who's responsible for complying with the terms and conditions described in the lease agreement?
<p><em>Learn who signs the lease, who is responsible for fulfilling all given obligations, and what should be done if any rule gets broken.</em></p> …
What are the benefits for tenants who rent through Flatio?
<p><em>In this article, you can find out what tenants appreciate the most about Flatio, and why they often prefer Flatio before other rental…
When can a landlord ask Flatio for help?
<p><em>Our Customer Care team is available every day. See what they can and cannot help you with, and learn in what cases they might get in touch…
How can I contact Flatio?
<p><em>This article will tell you about the basic ways how to contact Flatio's Customer Care team, and directly guide you on the possible options.<…
It is possible to contact Flatio’s Customer Care team via WhatsApp as well?
<p><em>Read this article to understand how our WhatsApp number works in detail, and to see the number you can use for WhatsApp chats with our support…
Have there been any scammer tenants on Flatio? How to recognize them and deal with them?
<p><em>Read about Flatio's practices for avoiding scammer tenants, how you can recognize them yourself, and what can be done when you suspect a…

How to start advertising on Flatio

I want to list a property on Flatio. What should it look like?
<p><em>What basic equipment/amenities must be available in your property? Use this article to understand what your property should provide at all…
How do I list my property on Flatio?
<p><em>In this article, you can learn how to start the journey of renting your property via Flatio. Check out how the first steps work!</em></p> <p>—…
Guide to listing a property on Flatio
<p><em>Not sure how to start advertising on Flatio? See our simple guide that will lead you through the whole onboarding process!</em></p> <p>—</p>
What is the My Rentals web app for?
<p><em>This article will help you understand how the My Rentals web app serves you, what you can use it for, and why it's important.</em></p> <p>—</p>
Daniela from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
How can I start advertising my first rental?
<p><em>Not sure what to do after creating your profile on Flatio? Read this article to understand what has to be done before your listing can be…
How can I turn the advertising of my rental on/off?
<p><em>Do you need a break from renting your property? Learn how to easily turn your advertisement on and off without deleting your whole progress.<…
Can I look for tenants now if the apartment isn’t available until a few months from now?
<p><em>Read this article to understand how searching for tenants in advance works, and to learn about property availability settings.</em></p> <p>—<…

How to attract the tenants

What should my property listing description say?
<p><em>Don't know what to write into the property description? See this article to learn what interests potential tenants the most!</em></p> <p><em>—…
What furniture and equipment does Flatio require properties to provide?
<p><em>Which equipment/amenities must be available in your property? Use this article to understand what your property needs to provide at all times.…
Do I need high-quality photos on my Flatio listing?
<p><em>Photos are one of the most crucial parts of your property advertisement. See our basic suggestions on how to take them properly!</em></p> <p>—…
Can I limit the number of people that will live in my apartment?
<p><em>What if you don't want to use your property's maximum capacity and prefer accommodating fewer tenants instead? Learn how to set the…
Is it possible to set the minimum or maximum duration of the lease?
<p><em>Do you have any preferences regarding the reservations' length? Read this article to understand where and how you can set this in your profile…
How to update your calendar availability
<p><em>Understand the importance of keeping your calendar up-to-date, and read all about the manual and automatic solutions of the availability…
Žaneta from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
There are no booking requests. What should I do?
<p><em>Not receiving as many bookings as you'd want? Here's our guidance on how to improve your listing so it attracts more tenants!</em></p> <p>—</p>
Can you help me translate my property description into English?
<p><em>Read this article to see in what language(s) you should enter the property description, and what you can do if you're not English proficient.<…
How does a property become a "Top pick"?
<p><em>Learn all about our "Top Pick" label, including the conditions a listing must meet before we consider it for this special promotion.</em></p> …
What do I write in my description of myself?
<p><em>Wonder why you should share some information about yourself or what could be mentioned in this introduction? See our guidance!</em></p> <p>—<…
Which labels can I get as a Flatio landlord?
<p><em>Are you curious about our landlord labels, what they represent, and how you can get them? See this article to learn it all!</em></p> <p>—</p>
Can I list also rooms within the apartment I've already inserted?
<p><em>In this article, you can learn how to advertise the whole property and its separate rooms at the same time, while keeping the calendars up-to…

Reservations

I have received a reservation request. What should I do?
<p><em>What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation…
What happens after the booking request is accepted?
<p><em>Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a tenant doesn't sign it in time.<…
Can I contact the potential tenant before accepting a reservation?
<p><em>Do you need additional information from a potential tenant before you can decide about their reservation request? See how you can contact them…
Žaneta from helpdesk
The option to rent out your property on a monthly basis through Flatio adds to its appeal for tenants, particularly for digital nomads seeking flexible accommodations.
Can I decline a reservation request? How does the 3 Rejections Rule work?
<p><em>This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.</em></p…
Can I offer alternative terms to a potential tenant?
<p><em>Did you receive a reservation request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
<p><em>In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.</em></p> <p>—<…

Lease agreement

Does Flatio provide a rental contract template or do I need my own?
<p><em>In this article, you can find information about the lease agreement Flatio provides you with, and learn about its basic principles.</em></p> …
Who are the parties to the lease agreement?
<p><em>Who are the two parties that can agree on any changes within the lease? This article can help you understand how the lease is set.</em></p> <p…
What language will a lease agreement with foreign tenants use?
<p><em>Curious how Flato determines in what language(s) the lease will be created? Here, you can find out how it's done and what language options we…
What if a tenant does not sign the lease agreement or does not pay the first rent?
<p><em>This article will lead you step-by-step through the process of lease cancelation, freeing your calendar for other, more serious tenants.</em><…
How do I create a lease agreement amendment?
<p><em>Would you or your tenant like to officially state any special agreement on the lease? Learn how to do it and check out our templates!</em></p>…
Žaneta from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
How can I extend a lease agreement?
<p><em>Extending a lease on Flatio couldn't be easier! Below, you can learn how you can easily do it through your profile in the My Rentals web app.<…
How can I shorten a lease agreement?
<p><em>This article contains detailed information about every available termination type. See in what situations they apply and how they can be…
Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)
<p><em>When and how can the lease be terminated, and what obligations are connected to it? Read all about such situations in this article.</em></p> …
Can a tenant withdraw from our lease agreement?
<p><em>In this article, you can read about possible lease withdrawal types, when they are applicable, and how they should be handled.</em></p> <p>—<…
Can I get a printed lease agreement?
<p><em>Do you (for any reason) need a paper copy of the lease agreement, but don't know where to find it? See our guidance below!</em></p> <p>—</p>

Move in and move out of tenant

What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How to work with the Handover/Takeover Protocol?
One of the steps in handing over your flat in person (and taking it back from the tenant in person) is the signing of the handover and takeover…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
The tenant hasn’t communicated with me before moving in. What should I do?
We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…
Žaneta from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
The tenant did not come to the property handover. What should I do?
We recommend you confirm the handover time, place, and date with the tenant the day before you are scheduled to meet. If they do not answer you, try…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
Tenant has left a mess and/or other damage. What should I do?
The best way to avoid this situation is to be present in person when you take over the accommodation from the tenant during their move-out. This way,…

Payments

When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
How much is the commission that Flatio charges for its services?
Flatio takes a small commission from each rental payment to fund the services we offer you. Commission amount Flatio charges 5% (+ VAT) for private…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
Can tenants pay in cash?
Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…
Daniela from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
How do I add a new bank account and what should I do if it is declined?
In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…
I added my bank account, but I don't get any rentals from leases. What should I do?
It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…
Can Flatio send my rentals to different bank accounts?
Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…

Legislation

Can I list a property on Flatio even if I'm not the owner?
Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…
Do Flatio rentals need to include local taxes and fees?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. In 2020, the local fee for…
How do I calculate the tax for my rental income on Flatio?
You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…
Radim, CEO
Our Rental Insurance plan goes beyond just property coverage. Our partner AXA offers a range of assistance services to make your life as a landlord easier. You’ll also have their 24/7 online support, which ensures you get help with emergency situations whenever you need it.
Do I have to register tenants at the Foreign Police?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…
Legal and tax analysis for Portuguese market
Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…
Legal and tax analysis for the Spanish market
<p>Flatio is a “legal” marketplace for monthly rentals. To reassure landlords, we asked a reputable law firm to do all the necessary legal checks and…

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions
NOTE: This policy was applicable from March 2020 to March 2022. Since the current situation no longer requires special conditions, only the standard…
Radim, CEO
On Flatio, signing a lease has never been easier. With just one simple click, you can sign the lease quickly and conveniently. Gone are the days of tedious paperwork and time-consuming processes!

How to set prices

How do I set the rental amount?
<p><em>In this article, you can read a detailed guide for every price settings option Flatio offers. Learn how everything works!</em></p> <p>—</p>
Can I set different rental prices for different months?
<p><em>Use this article about Flatio's advanced pricing options to understand how they all work in practice. Examples provided!</em></p> <p>—</p>
Can I set different rental prices based on the number of people in the apartment?
<p><em>Not sure how to set your prices properly when you'd like to distinguish them by the number of people accommodated? See our guidance below.</em…
Can I offer a better price for longer rentals?
<p><em>Wondering about length-based discounts on Flatio? Below, you can find out what options we offer and how you can set them up.</em></p> <p>—</p>
Milan from marketing
Skip the deposit and get the whole protection package! Discover seamless renting with our StayProtection coverage.
Can I promote an exceptional discount?
<p><em>Are you planning to decrease your price and do you want to promote this change so it doesn't get unnoticed? See how it can be managed!</em></p…
Can I ask the tenant for a refundable deposit?
<p><em>Curious about Flatio's deposit policies? Use this article to understand how the deposit can be set and what limitations apply.</em></p> <p>—<…
How does the deposit payment and settlement work?
<p><em>When is the deposit paid, when does Flatio send it to you, and what's the process of its billing and settlement? Here, you can learn it all!<…
The tenant hasn't paid the refundable deposit I set in My Rentals. What should I do?
<p><em>In this article, you can find out your rights in case your tenant doesn't pay the refundable deposit, as long as it's correctly set in your…

StayProtection for landlords

What does StayProtection for Landlords include?
StayProtection for Landlords is a package of services offered by Flatio in partnership with AXA to provide landlords with a higher level of…
Are all landlords protected by Flatio? What if a deposit is collected?
At Flatio, we aim to prevent any unfortunate situations. That's why we we teamed up with AXA, a world-renowned multinational insurance company, and…
What is Rental Insurance - Powered by AXA and who can use it?
At Flatio, we want to offer the highest level of security and protection to the landlords who entrust us with their properties. That is why we have…
What does Flatio's Rental Insurance cover and what is excluded?
Flatio's Rental Insurance - Powered by AXA is a part of our StayProtection for Landlords plan which represents a comprehensive protection package of…
Ondřej from marketing
For landlords who don’t require a deposit, we offer our Rental Insurance which is completely free of charge. This way you can have peace of mind during the rental experience. However, you can’t enjoy this protection plan if you do require a deposit, as in this case the deposit itself provides you with coverage to the pre-determined extent.
How does Rental Insurance work with home and property insurance?
Flatio's Rental Insurance for Landlords - Powered by AXA is designed to complement, not replace, your personal home or property insurance. Your…
How can I claim Rental Insurance?
Any communication regarding claims of Rental Insurance takes place directly between you and AXA. Their support is available 24/7 to ensure all of…
What can I use the 24/7 emergency line for?
What is the 24/7 emergency line? The 24/7 emergency line is an all-hours service provided by our partner AXA to help landlords resolve various issues…
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