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Sónia O.
Experienced host
Albufeira, Olhos de Água
Experienced host
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Оценки

Marina Water View Apartment - wifi, aircon

Оценено: 17.03.2023 Length of stay: 5 месяцев

Great location. Sonia was extremely caring and helpful.

tenant photo

Roann Lil A.

Landlord
Accommodation
Neighborhood safety
Services nearby
Public transport

Ocean's Nest - 100 meters from Salgados beach

Оценено: 11.02.2023 Length of stay: 1 месяц

A nice apartment with all the amenities you need. Clean and green territory in a walking distance from the beach. Highly recommend this place. Thanks to Sonia and Sofia for being responsive and welcoming.

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Dmytro B.

Landlord
Accommodation
Neighborhood safety
Services nearby
Public transport not rated

Apartamento Chocolate - beach retreat (Cool Villas

Оценено: 16.01.2023 Length of stay: 1 месяц

Great apartment with a very attentive and helpful host. We have enjoyed every minute of our stay at this beautiful place.

tenant photo

Alexander O.

Landlord
Accommodation
Neighborhood safety
Services nearby
Public transport

Casa Lorenzo - close to beach

Оценено: 02.06.2022 Length of stay: 3 месяца

From the beginning of our rental, we have had poor and unprofessional experiences with Cool Villas representatives.

We promptly filed some of the concerns we noticed with the VIlla (malfunctioning Awnings, broken washing machine, stuck front door, broken clips for screen doors, deck retaining water due to poor drainage, etc.) with Cool Villas; especially the washing machine issue. Due to their negative handling of the issue, we contacted Flatio.com to report our findings. We also gave the benefit of the doubt by NOT accepting a credit from Flatio.com since we enjoyed th e location of the Villa. At this point, we are unsatisfied with the whole experience.

They (Cool Villas) have implied that we are responsible for damaging items, such as the extremely outdated and over-used (broken hinge for the door - which we replaced) Washing Machine. Most of the appliances in the unit are very old, perhaps from the time when the unit was built.

When there was a problem in the unit, their response was to blame/question us. This started with the washing machine's broken door and not spinning clothes properly, and the rep accused me of "breaking the washing machine". The washing machine & other appliances are very old, and heavily used. These issues were never resolved satisfactorily. To the last day I would have to wring out clothing manually and hope they would dry in a reasonable time, due to excess water. The washer would take hours to wash.

A number of times I had to do the laundry outside of the unit at Albufeira Marina's public Lavandaria. We even paid another Lavandaria in Gale to wash/dry our clothes on one occasion.

On one occasion, we could not open the oven door. It was jammed, and we had to wait several days, and then several hours for the technician to take apart the entire oven, and rebuild it with new hinges.

Shortly after we entered the unit, the front door would not open. My husband had to climb through the bathroom window to get into the unit, and, still could not open the door from inside. I had to enter the unit from the side gate and screen doors while waiting for the repair person to come and lube and fix the front door. Cool Villas behaved as if the front-door problem was our fault.

Their negative attitude made us feel uncomfortable contacting them for other issues. We have rented with 3 other providers in Portugal, and have never had an experience like this before.

On Sunday evening, our penultimate day, Cool Villas came over to do a final inspection, and after about 30 minutes declared that everything was fine. Last evening, I received a text accusing me of bleaching some of the bathroom towels, and asking me to pay for damage. I did not have bleach, nor currently know how to identify bleach products in Portugal. We had noticed the a couple of the towels had bleach marks from the beginning, but it wasn't a big deal for us. This indicates their inspections are not thorough, as they should have noticed the towel damage before we arrived.

The Cool Villas' reps are liars, whose default is to blame the guest.

We will be sure to use social media to denounce their behavior.

Neighborhood
Beautiful area near many beaches

Recommended places nearby
La Marina

tenant photo

Barbara K.

Landlord
Accommodation
Neighborhood safety not rated
Services nearby not rated
Public transport not rated

Casa Lorenzo - close to beach

Оценено: 15.02.2022 Length of stay: 2 месяца

Logement agréable, spacieux. Manque d'informations sur l'electromenager et manque de couverts

Neighborhood
Agréable, residentiel

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Françoise F.

Landlord
Accommodation
Neighborhood safety
Services nearby not rated
Public transport not rated

Отзывы

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Обо мне
Property Manager of Cool Villas Algarve. We manage comfortable and stylish apartments in the Algarve.
Интересы и увлечения
Reservations Manager at Cool Villas, a private holiday letting company from Algarve. Mother of 1 beautiful girl and 2 cats, loves to travel, to read, music, food and a good laugh.

Последний раз в сети
1 месяц
Регистрация на Flatio
Декабрь 2020

Sónia является проверенным домовладельцем.
Что это значит?