Прага, Чехия: Read reviews from both guests and hosts who've had rental experiences in this destination!

nedava moc informaci ohledne bydleni, ani kontakt s majitelem. Platit prvni najem ihned po rezervaci, i kdyz nemam ani zadne poradne informce, se mi zda trochu moc.

Please include all your fees at the very beginning. thanks.

Rychlost

Málo nabídek

Employees are friendly, but the services only go as far as there is no problem.

Málo nabídek

The use of a credit card should not come with a fee. I realize you use a third party but there shouldn't be an additional charge for prompt payment via credit card.

Vice nabídek

The idea of the service is great. Just highly expensive. Both the appartments as the fee to Flatio which gets higher the longer you stay. A longer stay should be less expensive since you try to promote longterm stay. If I didn't get money from my boss for the first month in Prague, I would have never been able to afford it. So I don't recommend, since there are plenty of options for long term stay in Prague that are cheaper.

Fees are too high

It’s easy to understand, it works easier like an Airbnb but there was some problems with the payment system.

Spatna zakaznicka podpora, velmi tezce se lze dovolat, reseni problemu mi prislo neprofesionalni (nevolala jsem proto, abysme si spolecne zalamentovaly, ale aby mi situaci pomohla vyresit), ale slecna byla aspon mila a ochotna. Aplikace je dost chuda a uzivatelsky ne zcela pratelska. Napr. zpusob rezervaci - majitel nema casto ani zakladni info o najemnicich/hostech, a to ani to, kolik lidi ma v byte bydlet.

Overall, I am satisfied although the waiting was long when I wanted to leave the flat. There is a mentioning that if the tenant did not find the flat matching the description, he/she can change immediately. However, with the slow response, this is virtually impossible. I think that should be taken down if it is not guaranteed with quick support. Otherwise, my overpayment will be back and the support was helpful. I guess the slow support was caused by the lack of number of people. But I am satisfied as the support intervened eventually and there is no fuss about the refund. Thank you

Mediocre service, nothing pleased me this time. Flatio could improve its customer assistance, and by customer I mean the tenant.

asasdasda

I have to see the flat to give a relevant review

Not quite sure how it all works out..

There is no notification when your request is rejected. So I remember waiting for a response assuming I would be notified if I didn't receive a property and maybe an explanation as to why so I could improve my messaging and I didn't hear a word.

I have still not received my refund for my adjusted stay/overpayment. I don’t understand how you can accept bitcoin as payment but are unable to refund with it. It makes no sense to me as I continue to wait for the refund.

the service fee is severely undisclosed and really high

Dobrá služba, ak človek nemá smolu na podvodného nájomníka. Ak má, tak ho Flatio nie je schopné odhaliť. Poistenie pokryje len škody na byte, ale v danej chvíli nie nezaplatený nájom. V prípade serióznosti oboch strán to može fungovať k spokojnosti všetkých. V mojom prípade to bohužiaľ tak nebolo.

I think since you’re charging commission on each payment, you should also be the ones requesting the payments from the tenants and following up on it when they don’t pay it rather than telling me to contact the tenant.... apart from the online advertising I don’t see any added value in any services provided by Flatio.

Service is excellent, with rate 9. The communication system and client center pleased me the most. Overall very satisfied.

It isn't that I'm not satisfied with Flatio, it is that I have no opinion - yet - of the service. As the song goes, we've only just begun... Perhaps this survey should come later in the process.