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Welcome to the Flatio Global Help Center.
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Help for tenants
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Guide for landlords

15 most asked question by Tenants

How long are the leases I can find on Flatio?
Flatio focuses mainly on monthly stays, lasting between 1 and 12 months. The shortest possible rental period is 14 days and the maximum rental period…
What is included in the rental price?
We try to include as much information as possible in each listing description, from high-quality photos to a detailed description of all the…
Do I have to pay a deposit or any additional fees on Flatio?
At Flatio, we strive to be as fair and transparent as possible. When you fill in the "Move-in" and "Move-out" fields in the booking request on a…
Can I personally visit the chosen apartment before moving in?
Forget in-person visits! We try to use the latest technology solutions on Flatio and help you make the most of your valuable time. That's why we…
What is the service fee and why do I have to pay it?
The service fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the landlord approves the reservation…
How can I book my selected accommodation?
To successfully rent an accommodation through Flatio, it's necessary to submit a reservation request. The reservation request can be considered your…
Can I contact the landlord before I make a reservation request?
We don't publish contact details of the landlords, but you have the possibility to contact them directly through the listing details section and ask…
Can I cancel my reservation request?
Of course! You can easily cancel your reservation request via your account on Flatio (in the My Housing web app). There are two ways you can do it:  …
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You'll now be asked to complete the lease signing process within 24 hours. …
When do I have to pay the rent?
First rent Payment of the first rent The payment of the first rent (along with other steps) is part of the lease signing process, which must be…
What methods can be used to pay the rent?
To make the process as convenient and smooth as possible, rents can be paid in a variety of ways. You can also choose a different payment method for…
Can I get an invoice or other proof of rent payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the responsible person to issue you an invoice (and only if…
Can I terminate the lease agreement before I move in? (Cancelation policy)
This is possible. If for some reason you can't/don't want to move into a rented property at the beginning of the lease agreement, you can terminate…
How does the move-in process work?
In addition to physically receiving the keys, you also sign the handover protocol, which is an important part of a proper handover. However, it may…
Can I terminate the lease agreement early (after I've moved in)?
Early termination of the lease agreement can occur for both parties for various reasons and circumstances (listed in the lease agreement or in the…
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30 most asked question by Landlords

How does Flatio work?
Flatio is the smart way to rent. Through our online platform, we match tenants with properties available for stays from one month to one year (or…
What furniture and equipment does Flatio require properties to provide?
Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…
How much does it cost to list my rental property on Flatio?
Listing a property on Flatio was, is, and always will be free! When you register and create a listing to be published on Flatio, you don't commit to…
Can a tenant visit an accommodation listed on Flatio in person?
Flatio's virtual tours replace traditional in-person tours for potential tenants. We offer a photo service and, in addition to still images, create a…
How much commission does Flatio take for its services?
Flatio takes a small commission from every rental payment to fund our services for you. Commission amount The amount of commission is determined when…
Do I need high-quality photos on my Flatio listing?
Simply, yes. Potential tenants decide whether they will consider your property or not based on the photos you provide. Dark, blurred, or low…
What is the Flatio virtual tour and how can I get it?
Virtual tours are increasingly popular among internet users. This tour allows potential tenants to “walk” through your flat and see it in a 360° view…
Does Flatio provide me with a lease agreement?
Flatio prides itself on facilitating the lease signing process for our tenant and landlords. Potential tenants must upload an identification document…
Who's responsible for complying with the terms and conditions described in the lease agreement?
The lease agreement is a document signed directly between you and the tenant (lessee). Therefore, both parties are responsible for fulfilling the…
How to update your calendar availability
There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that appears as available –…
Is it possible to set the minimum or maximum duration of the lease?
This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…
How do I set the rental amount?
Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…
Can I offer a better price for longer rentals?
Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…
Can I limit the number of people that will live in my apartment?
Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
How does the lease signing process work on Flatio?
After the landlord accepts a reservation request, the potential tenant signs the lease agreement online. This is one of the three steps in the lease…
What if a tenant does not sign the lease agreement or does not pay the first rent?
If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…
When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How to work with the Handover Protocol?
One of the steps in handing over your flat in person (and take it back from tenant in person) is the signing of the handover and takeover protocol.…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
How do I create a lease agreement amendment?
In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…
How can I extend a lease agreement?
If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…
Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)
There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
The tenant left behind a mess and / or other damage. What should I do?
This situation is best prevented by personal presence when taking over the housing from the tenant, when it's possible to immediately check the…
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