Прага, Чехия: Read reviews from both guests and hosts who've had rental experiences in this destination!

Payment provider (GOPay) does not support many countries and I was unable to pay in the usual way.

It is not easy to find the Adrees of the flat.

I don’t like the set up with payments as they are. I rented the flat for all of one month and part of the next. I paid rent for the full and then the partial the next month. Due to my working situation, I decided to take another month (same as previous, the whole month and part of the next). The app and code didn’t recognize that I had already paid the partial month and I was asked to pay the full again. When I brought this to their attention, they reduced the rent by their fee amount, which was accommodating, but they still have the problem. They swear there isn’t a problem and didn’t even wish to understand what I was pointing out. They were very nice in the correspondence, but without some review with their development team, I wouldn’t trust the app again.

I still find the bookings process so annoying. People reserve and don't pay, I have to follow up. One flat I have doesn't get bookings - it could be clever to make recommendation to change something about a listing to get it booked based on the data you see e.g. is the price to high?

uprava ceny najemneho pri sleve pro dlouhodobe ubytovani je po vytvoreni smlouvy dost bolestiva. Viz tickety ktere jsem musel vytvorit aby se upravena cena propsala do Vasich systemu.

No payment via Mastercard

This is the only experience I have with Flatio. The compensation for the problems was not adequate. The offered me some voucher for the furture accomodation, but they know that I will not use it anyway.

I’d like to get confirmation of payment as soon as reservation made. Inbound emails don’t result in bookings. Not enough certainty month to month to make this better than full time renting

Too pricey

Neni moznost napsat primo majiteli bez rezervace.

Slow to respond and do not screen the potential tenants for bad behaviour. Down a legal black hole on getting damaged compensated. What is this thing about printing documents for tenants when they check-in or check-out as a measure of what responsibility you have?!

Byla jsem spokojena

довго

Flatio should inform clients that its not possible to receive an invoice. Nobody asked and helped in this process.

There is no option to be assured that the owner was contacted or has seen the reservation… He should have send any reaction: ok-I ´ll deal it later/I ´ll call you or no- sorry, it ´s occupied/ I don ´t like you… or whatever

i dont know yet, i haven't completed a stay :)

Comunicace nebyla moc dobrá, není možné agenturu zavolat, rozhodně jiný systém než se setkáte normálně. Cena je za mněsíc takže pozor na extra ceny.

I don't have as much demand as I'd like. I suppose it can be a function of pricing and supply. Maybe you can create an engine that can recommend people how to maximize their occupancy.

Zatím nevím, jak jsem spokojený, ještě jsem tu službu pořádně nevyužil :D

It’s ideal for my needs in principle. The tenant booking needs improvement. Stressing landlords to confirm bookings but placing no rigor in renters is not good. I don’t have feeling there is sufficient demand to book my properties out for longer run. Bookings come last minute. So I may shift to long term rental for the stability.

Flatio should not communicate sensitive information such as the address via text messages. I wrote about this issue to the customer service, but the response was "it's not possible to not send a text message." Choosing a communication method should always be possible for customers of a service.

Nejasne nektery podminky

I have just started process with Flatio

There is very unreliable stream of tenants. People reserve time and don't pay leaving my property off the market for a long time, losing me money. I'm already considering pulling my properties from the platform since there is not a good stream of customers, and the experience as a property owner is quite bad (punishment if reject a reservation, no clarity if the people will actually pay money on time or show up or even answer emails). Make it more like AirBnB. If I go there to make a reservation - my money is collected right then, landlords can rely on the bookings that are made. The way this works is not good.