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Great apartment with a very attentive and helpful host. We have enjoyed every minute of our stay at this beautiful place.

Good

Excellent!

Really good

Catarina is quite understanding and super helpful.

Very nice stay, Katarina was very helpful, probably best price/quality ratio in the area.

Nice

The flat has great value for its price. It is situated on the sea front, has everything you need and clean. It is just a bit old for my personal taste. Ricardo was super helpful and made us feel like home and really was a friend in a new city

Overall, we would have had more satisfaction with the unit. However, the washer malfunctioned and did extensive damage to our clothing and parts of the kitchen cabinets. This left us without an ability to wash clothing for our final 2 weeks.
The unit is in a fabulous location close to the old town square and the tunnel is just 3 blocks away.

Overall, it was very nice staying at this apartment. Catarina was 100% helpful every time we needed it.

In my opinion, if you're staying more than a few days, the kitchen is too small and you can barely cook (from 4 stoves, there is just one working) and a very small fridge. As I was there for a month, I missed that. If you're just having some holidays it won't be a problem at all.

The flat is very well taken care of and it was tidy and clean when we arrived. The kitchen smells humidity a bit.

The location was quite alright, we could go walking or cycling to Armação du Pera or drive for 3 min. Many supermarkets are available around as well.

Diana is a wonderful host, there were no problems with communication and the apartment. Flat is exactly the same as on photos, very pleasant and comfortable.

Silvio is an open person.
He has responded immediately in case of questions.

Nice tiny apartment in a fantastic place. The apartment is well equipped, even for a long stay. The balcony is equipped with a built-in grill and has a very nice view of the fields and mountains.
The best in this place is the beach, coast, and sun sunsets.
The host was very very kind and helpful. Thank you!

All was nice. The owner was friendly and responded to all my questions.

From the beginning of our rental, we have had poor and unprofessional experiences with Cool Villas representatives.

We promptly filed some of the concerns we noticed with the VIlla (malfunctioning Awnings, broken washing machine, stuck front door, broken clips for screen doors, deck retaining water due to poor drainage, etc.) with Cool Villas; especially the washing machine issue. Due to their negative handling of the issue, we contacted Flatio.com to report our findings. We also gave the benefit of the doubt by NOT accepting a credit from Flatio.com since we enjoyed th e location of the Villa. At this point, we are unsatisfied with the whole experience.

They (Cool Villas) have implied that we are responsible for damaging items, such as the extremely outdated and over-used (broken hinge for the door - which we replaced) Washing Machine. Most of the appliances in the unit are very old, perhaps from the time when the unit was built.

When there was a problem in the unit, their response was to blame/question us. This started with the washing machine's broken door and not spinning clothes properly, and the rep accused me of "breaking the washing machine". The washing machine & other appliances are very old, and heavily used. These issues were never resolved satisfactorily. To the last day I would have to wring out clothing manually and hope they would dry in a reasonable time, due to excess water. The washer would take hours to wash.

A number of times I had to do the laundry outside of the unit at Albufeira Marina's public Lavandaria. We even paid another Lavandaria in Gale to wash/dry our clothes on one occasion.

On one occasion, we could not open the oven door. It was jammed, and we had to wait several days, and then several hours for the technician to take apart the entire oven, and rebuild it with new hinges.

Shortly after we entered the unit, the front door would not open. My husband had to climb through the bathroom window to get into the unit, and, still could not open the door from inside. I had to enter the unit from the side gate and screen doors while waiting for the repair person to come and lube and fix the front door. Cool Villas behaved as if the front-door problem was our fault.

Their negative attitude made us feel uncomfortable contacting them for other issues. We have rented with 3 other providers in Portugal, and have never had an experience like this before.

On Sunday evening, our penultimate day, Cool Villas came over to do a final inspection, and after about 30 minutes declared that everything was fine. Last evening, I received a text accusing me of bleaching some of the bathroom towels, and asking me to pay for damage. I did not have bleach, nor currently know how to identify bleach products in Portugal. We had noticed the a couple of the towels had bleach marks from the beginning, but it wasn't a big deal for us. This indicates their inspections are not thorough, as they should have noticed the towel damage before we arrived.

The Cool Villas' reps are liars, whose default is to blame the guest.

We will be sure to use social media to denounce their behavior.

Very clean and modern apartment but loud neighbors upstairs and continual barking dog…but that’s normal in Portugal

Amazing flat and resort!

Excellent

Ideal location for beach days or visiting the numerous cafes and restaurants. 2 Supermarkets very near and a Lidl just 3 blocks away. I really enjoyed my stay and also the contact with the landlords.

very good place and awesome customer service

The apartment is located in a very good area. Few minutes to the beach. Close to groceries, restaurants and shops. The kitchen is fully equipped. All the amenities needed for a long stay are included. Large sunny balcony with a great view. The landlady Tricia was very friendly and helpful.

Joao is an excellent host. Very kind, quick to reply, and answer any questions. He allowed us to check in earlier than check-in time, which we greatly appreciate. The place is really cozy and well-equipped. We greatly enjoyed our stay in Vilamoura. Would love to come back again in the future and stay in this appartment. Highly recommend!

Amazing flat and resort, in a great location!

This is apartment is in a great location! We could walk out the door and be right in the heart of the marina and Vilamoura. The apartment has lots of light, a modern kitchen, everything we could need for our stay. To top it all off, Raquel went above and beyond to help us acclimate. We were also impressed with her timely communication! Very grateful.