Ideally, hand over the housing in person and don't forget to sign the handover protocol. In case of problems, talk with your tenants about compensation.

How can I start advertising my first rental?

Not sure what to do after creating your profile on Flatio? Read this article to understand what has to be done before your listing can be…

How can I turn the advertising of my rental on/off?

Do you need a break from renting your property? Learn how to easily turn your advertisement on and off without deleting your whole progress.

Can I look for tenants now if the property isn't available until a few months from now?

Read this article to understand how searching for tenants in advance works, and to learn about property availability settings.

Which channel managers does Flatio support and how can I integrate them?

In this article, you can find all the basic information on how you can correctly connect your channel manager with Flatio.

How to attract the tenants

What should my property listing description say?

Don't know what to write into the property description? See this article to learn what interests potential tenants the most!

What furniture and equipment does Flatio require properties to provide?

Which equipment/amenities must be available in your property? Use this article to understand what your property needs to provide at all times.…

Do I need high-quality photos on my Flatio listing?

Photos are one of the most crucial parts of your property advertisement. See our basic suggestions on how to take them properly!

Can I limit the number of people that will live in my property?

What if you don't want to use your property's maximum capacity and prefer accommodating fewer tenants instead? Learn how to set the…

Is it possible to set the minimum or maximum duration of the lease?

Do you have any preferences regarding the reservations' length? Read this article to understand where and how you can set this in your profile…

How to update your calendar availability

Understand the importance of keeping your calendar up-to-date, and read all about the manual and automatic solutions of the availability…

Daniela from helpdesk

We recommend you only communicate via the Flatio system to avoid any future problems or misunderstandings.

There are no booking requests. What should I do?

Not receiving as many bookings as you'd want? Here's our guidance on how to improve your listing so it attracts more tenants!

In what language(s) should I enter the property description?

Read this article to see our recommendations for property description language variants and what happens if you don't use all language options…

How does a property become a "Top Pick"?

Learn all about our "Top Pick" label, including the conditions a listing must meet before we consider it for this special promotion.

What do I write in my description of myself?

Wonder why you should share some information about yourself or what could be mentioned in this introduction? See our guidance!

Which labels can I get as a Flatio landlord?

Are you curious about our landlord labels, what they represent, and how you can get them? See this article to learn it all!

Can I list also rooms within the apartment I've already inserted?

In this article, you can learn how to advertise the whole property and its separate rooms at the same time, while keeping the calendars up-to…

Reservations

I have received a reservation request. What should I do?

What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation…

What happens after the booking request is accepted?

Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a tenant doesn't sign it in time.

Can I contact the potential tenant before accepting a reservation?

Do you need additional information from a potential tenant before you can decide about their reservation request? See how you can contact them…

Sara from marketing

For landlords who don’t require a deposit, we offer our Rental Insurance which is completely free of charge. This way you can have peace of mind during the rental experience. However, you can’t enjoy this protection plan if you do require a deposit, as in this case the deposit itself provides you with coverage to the predetermined extent.

Can I reject a reservation request? Is there any penalization?

This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.

Can I offer alternative terms to a potential tenant?

Did you receive a reservation request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this…

I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

Lease agreement

Does Flatio provide a rental contract template or do I need my own?

In this article, you can find information about the lease agreement Flatio provides you with, and learn about its basic principles.

Who are the parties to the lease agreement?

Who are the two parties that can agree on any changes within the lease? This article can help you understand how the lease is set.

What language will a lease agreement with foreign tenants use?

Curious how Flato determines in what language(s) the lease will be created? Here, you can find out how it's done and what language options we…

What if a tenant does not sign the lease agreement or does not pay the first rent?

This article will lead you step-by-step through the process of lease cancelation, freeing your calendar for other, more serious tenants.

How do I create a lease agreement amendment?

Would you or your tenant like to officially state any special agreement on the lease? Learn how to do it and check out our templates!

Sara from marketing

Evaluate your tenant after they move out. There is nothing more valuable than honest feedback. It can help other landlords.

How can I extend a lease agreement?

Extending a lease on Flatio couldn't be easier! Below, you can learn how you can easily do it through your profile in the My Rentals web app.

How can I shorten a lease agreement? (Termination guide)

This article contains detailed information about every available termination type. See in what situations they apply and how they can be…

Can either party terminate the lease agreement contract before it is scheduled to end? (Cancellation policy)

When and how can the lease be terminated, and what obligations are connected to it? Read all about such situations in this article.

Can a tenant withdraw from our lease agreement?

In this article, you can read about possible lease withdrawal types, when they are applicable, and how they should be handled.

Can I get a printed lease agreement?

Do you, for any reason, need a paper copy of the lease agreement, but don't know where to find it? See our guidance below!

Move in and move out of tenant

What must I remember to do when handing over a property?

From the preparation until the property handover - this article will lead you through the whole process of your tenant's move-in!

How to work with the Handover/Takeover Protocol?

Wonder where to find the protocol templates, how to handle them, or what processes are connected to them? Learn it all in this article!

Can I hand over my property to the tenant sooner or later than was stated in the rental agreement?

Wish to make any date changes within the lease? No problem! Below, you can find out all about the options for managing this adjustment.

The tenant hasn't communicated with me before moving in. What should I do?

Do you have trouble reaching your tenant and are you worried they won't come to the property handover? See our guidance in this article.

Milan from marketing

Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.