Help for tenants
How does Flatio work?
How long are the leases I can find via Flatio?
Flatio focuses mainly on medium-term housing which lasts between 1 to 12 months. The shortest possible lease length is 14 days and the maximum lease…
How do I know if the chosen apartment is available?
You can easily find out the availability of an apartment from the offer detail - if you will be able to select the required date range in the…
How to proceed if the landlord is entitled to a (refundable) deposit according to his Flatio settings?
Payment and the due date of the deposit
You will pay the (refundable) deposit to the Flatio account in the same way as in the case of the first rent…
Can I personally visit the chosen apartment before moving in?
Forget personal visits! We’re trying to be modern in Flatio and since we are aware of the time value, you will find on our portal a virtual tour…
Are rentals via Flatio safe?
Yes! When deciding which housing you would like to book, you can take into account existing reviews from the real tenants available in the landlords'…
Do I have to pay a deposit or any extra fees on Flatio?
We want to be extremely fair and transparent at Flatio. By filling in the Move in and Move out fields in the reservation request section in an offer…
What do I need to do to move into a chosen apartment?
Basically it is simple. Everything begins with the creation of a reservation request, which let the landlord know that you are interested in his…
Radim, CEO
If something isn’t working "like Airbnb" it's because we are not Airbnb. We are Flatio.
![]()
Can I contact the landlord before I make a reservation request?
We do not publish contact details of the landlords, but you have the possibility to contact them directly via the offer detail and ask for…
Does the rental price change according to the length of the lease?
Every landlord has the ability to set the different prices for different periods of time as well as different prices according to the length of stay,…
Are apartments at Flatio furnished?
Yes! Fully furnished housing is one of the standards we want at Flatio. You will definitely not find unfurnished flats with us, so you do not have to…
Can I read the lease agreement before I sign it?
Yes, a sample lease agreement is available in the detail of each offer, specifically you can also view it through this link. The lease agreement is…
What if I find out that the apartment does not correspond to the description when I move in?
We also thought about that and our lease agreements are ready for these situations. If you find out that the accommodation does not correspond to the…
What is included in the rental price?
We try to cover the maximum possible amount of information in every offer detail, from the high-quality photographs to an individual description of…
How many people can live in the apartment?
Rent prices are set according to the maximum number of people that can live in an apartment and which is mentioned in every offer detail. It doesn’t…
Reservation request
The landlord did not react my reservation request. What should I do?
It may happen that the landlord fails to react to your reservation request within 24 hours for approval (if this happens, it usually happens on days…
How can I book my chosen housing?
For successful renting of an apartment via Flatio it’s necessary to make a reservation request. Reservation request can be considered as your…
Can I cancel my reservation request?
Sure thing! The cancellation can be easily done from your account on Flatio (within My Housing web app).
There are two ways how you can do it - from…
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You will now be asked to complete the contractual process within the…
Jakub from IT
All landlords can download the Flatio app for iOS or Android and then manage reservations on the go.
![]()
The landlord rejected my reservation request. What should I do?
The reservation request can be rejected for many reasons, but the most frequent one is the unavailability of an apartment at the desired date. Many…
What is a reservation fee and why do I have to pay it?
The successfully created reservation request is conditioned by blocking an amount of 500 CZK / 19 € on your payment card (we use an external payment…
How long does it take for the landlord to approve my reservation request?
You will be informed about the successfully created reservation request by an e-mail notification (and so will be the landlord). From this moment a…
What is a service fee and why do I have to pay it?
The Service Fee is a one-time fee payable along with the first rent within the 24-hour window of the contractual process that occurs after the…
Payments
In which currency should I pay the rent?
In general, it is ideal to pay the rent in that a currency which is set by the landlord (and which you can also see in the My Housing app). But you…
Is it possible to split payments between more people?
Yes and no, this feature is right now only available for reservation requests made for properties in Madeira and Portugal.
For the reservations made…
When do I have to pay the rent?
First rent
Payment of the first rent
Payment of the first rent is (together with other steps) part of the contractual process, which has to be…
Can I pay the rent in cash?
Although there is no significant reason for this, in exceptional cases is possible to pay the rent to the landlord also in cash. But in the case of…
Ondřej from marketing
Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.
![]()
Which method can be used for payment of the rent?
For the maximum convenience and smoothness of the process, rentals can be paid in different ways. You can also choose a different payment method for…
Is it possible to change the due dates of payments?
Due dates are calculated according to the beginning/end of the lease and are in the smooth flow with the obligations, rights, or guarantees that the…
Is it possible to pay two rents in advance?
Yes, it is possible to pay even all rents at once.
Can I get an invoice or other proof of payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the competent person who can give you an invoice (and only…
Move-in and move-out
What if the apartment does not correspond to the description or is something wrong with it?
Housing does not correspond to its presentation
It may happen that the housing does not correspond to the presentation on Flatio portal (ie there…
What I have to do before the move-in?
You will be notified about the approaching date of move-in by an e-mail notification with concrete instructions - we consider the date of the lease…
How the move-out process is done?
As soon as the date of move-out approaches, it’s necessary to bring the entire apartment to the state in which you took it from the landlord - that…
Libuše from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
![]()
How is the move-in process done?
Except the physical receiving of the keys you will also sign the handover protocol, which is an important part of the proper housing handover.…
What if the landlord requires the deposit?
Collecting the classic (refundable) deposit is possible on Flatio for rentals from 180 days - however, the landlord must have set that deposit in his…
During the stay
What if an unexpected situation will happen?
Although we believe that you will not encounter any unusual situation during your stay, anything can happen. And since the lease agreement is…
Anabela from marketing
If possible, pay online by card—it's the best way to increase your credibility with the landlord.
![]()
Coronavirus vs. Flatio
Cancellation policy in case of COVID-19 restrictions
Due to the unclear future about the COVID-19 restrictions that differ worldwide and appear/disappear very frequently, we have decided to specify the…
Libuše from helpdesk
Do you need to stay longer but don't want to pay another service fee? Ask your landlord for a contract extension!
![]()
Lease agreement
Is it possible to change the data in the signed Lease agreement?
Yes, in exceptional cases, it is possible to change the data even in the signed (and therefore valid) Lease agreement.
The most common changes in…
Can I terminate the contract before I move in?
This is also possible. If for some reason you cannot / do not want to move into a rented apartment at the beginning of the lease agreement, you can…
Is it possible to get a physically signed Lease agreement for visa purposes?
Yes, but again it's necessary to contact your (future) landlord, who can print the Lease agreement, physically sign it and send whenever you need it.…
Can I terminate the contract early (after I move in)?
Premature termination of the contract may occur for both parties for different reasons and circumstances (listed in the lease agreement or in the law…
Landlord has accepted my reservation request. How can I sign the contract?
Once the landlord accepts your reservation request, you will be asked for finishing the contractual process - you have 24 hours time window for it.…
Žaneta from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
![]()
Is it possible to add another person/people to the Lease agreement?
Currently, we are not able to add another person/people to the Lease agreement via our system. However, you can cover his/their stay in a rented…
What happens after I sign a lease agreement?
To begin with, we will be fair and mention that signing an agreement is one of the steps in the contractual process whereby the signing of a lease…
How much time do I have to sign a lease agreement?
Standard 24 hours. If the contractual process is not completed within 24 hours of the approval of the reservation request (or not at all), the…
Can I withdraw from the lease agreement if I find that the apartment does not correspond to the description after moving in?
Yes. If the rented apartment does not match the information on the Flatio portal from the time the reservation request was sent to the landlord (upon…
