What is the service fee and why do I have to pay it?

The service fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the host approves the booking request.

This fee allows Flatio to provide guests with services such as:

• Customer support before move-in, throughout the guest's stay, and after move-out through multiple channels
• Move-in Guarantee (This includes assistance in dealing with the situation when the guest chooses to stay in a hotel room or an alternative accommodation if staying in the original accommodation is not possible for various reasons. You can find more information here.)
• A very attractive cancelation policy
• Payment only after the host has accepted the booking (i.e. after the host has signed the lease agreement from their side)
• A fair and balanced lease agreement in compliance with all applicable laws
• Uniform lease agreement
• Lease agreement translated into multiple languages
• Verified hosts and properties for some listings
• Possibility to contact the host even before booking
• Possibility to contact the host at their phone number and email address after the agreement has become valid, in addition to the possibility to contact them through the “Messages” section in the guest’s profile
• Informative content and guides about the location where the guest will be staying
• Reviews of hosts and accommodations from previous guests
• A highly selective process for listing properties on Flatio (only properties that are fully equipped, are available for monthly stays, and have a Wi-Fi Internet connection can be listed on Flatio.)
• Automated solutions to simplify and streamline the rental process
• A secure and simple payment system (including the possibility to pay with Bitcoin)
• And many other services

How much is the service fee?

The amount of the service fee depends on several factors, especially the rental amount and the length of your stay. The longer the booking, the lower (in percentage) the service fee.

You are always informed about the exact amount even before you submit your booking request - after you fill in the move-in and move-out fields in the booking box, you'll see all the payable amounts, including the service fee. Underneath, you can also view the payment schedule for the breakdown and the due dates. See the example below:

We assure you that the service fee is an investment worth making if you want to have a pleasant, smooth rental experience.