Help for Hosts

Bookings

I have received a booking request. What should I do?

What happens when you receive a new booking, how to accept/reject it, and what else should you know? Read all about the booking process!

What happens after the booking request is accepted?

Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a guest doesn't sign it in time.

Can I contact the potential guest before accepting a booking?

Do you need additional information from a potential guest before you can decide about their booking request? See how you can contact them!

Radim, CEO

Don't worry about the daunting task of keeping up with ever-changing local rental laws and regulations. Flatio is here to help you. We keep up to date with all rental regulations in the markets where we operate and annually update our leases and other relevant documents to help you comply.

Can I reject a booking request? Is there any penalization?

This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.

Can I offer alternative terms to a potential guest?

Did you receive a booking request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this below.

I wasn't able to accept/decline the booking within the 24-hour deadline. What should I do?

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

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