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Help Center Guide for landlords Payments
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Guide for landlords

Payments

When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
How much commission does Flatio take for its services?
Flatio takes a small commission from every rental payment to fund our services for you. Commission amount The amount of commission is determined when…
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
Milan from marketing
Communicate with your tenants and potential tenants—maybe you are only one question and answer away from a successful rental or a great review!
I added my bank account, but I don't get any rentals from leases. What should I do?
It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…
How do I add a new bank account and what should I do if it is declined?
In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…
Can Flatio send my rentals to different bank accounts?
Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…
Can tenants pay in cash?
Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…