Help for Guests - Flatio
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Help Center Help for Guests Booking request
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Help for Hosts
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Help for Guests
How Flatio works Booking request Lease agreement Payments Move-in and move-out During the stay StayProtection for Guests Coronavirus vs. Flatio

Help for Guests

Booking request

How can I book my selected accommodation?
What does the Flatio booking process look like and how can it be done? See our guidance in this explanatory article!
What is the service fee and why do I have to pay it?
Learn all about the one-time service fee - why it's paid, how it's calculated, and what services we provide you with in exchange!
How long does it take for the host to respond to my booking request?
Hosts on Flatio have time to respond to your booking request. Read how this process works and when you'll know their decision!
What happens after the host approves my booking request?
Wondering what process follows after a host accepts your booking request? The next steps are up to you! Learn more below.
Daniela from helpdesk
Do you need to stay longer but don't want to pay another service fee? Ask your landlord for a contract extension!
The host has rejected my booking request. What should I do?
What could be the reason for a host rejecting your booking request, and what can you do afterward? Find out in this article!
The host hasn't responded to my booking request. What should I do?
What if a host doesn't react to your booking request within the 24-hour window? See why it can happen and what you can do about it!
Can I cancel my booking request?
Have you changed your mind about the accommodation after creating a booking request? In this article, you can learn how it can be canceled.
All relevant topics in the Help Center explored and you are still lost?
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