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Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for tenants

Payments

When do I have to pay the rent?
First rent Payment of the first rent The payment of the first rent (along with other steps) is part of the lease signing process, which must be…
What methods can be used to pay the rent?
To make the process as convenient and smooth as possible, rents can be paid in a variety of ways. You can also choose a different payment method for…
Can I pay the rent in cash?
Although there's no significant reason for it, in exceptional cases it's possible to pay the rent to the landlord also in cash. However, in case of…
In what currency should I pay the rent?
In general, it's ideal to pay the rent in the currency set by the landlord (which you can also see in the My Housing app). However, you can also pay…
Žaneta from helpdesk
Do you need to change any contract details ASAP? Contact your landlord. You must have written consent to change your contract.
Is it possible to change the due dates of payments?
The due dates are calculated according to the beginning/end of the lease and are based on the obligations, rights, or guarantees that the lease…
Is it possible to split the payments among several people?
Yes and no. This feature is currently only available for reservation requests for properties in Madeira and Portugal.For reservations outside these…
Is it possible to pay two rents in advance?
Yes, it's possible to pay even all the rents at once.
Can I get an invoice or other proof of rent payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the responsible person to issue you an invoice (and only if…
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