Are you worried about moving into a property that's not as described on Flatio? Read about our protections and quick solutions!
What if I find out when I move in that the accommodation doesn't match the description?
The article was updated on 25. 7. 2024.
Although these situations happen very rarely, our policies have been drawn up to help our tenants if it ever comes to it.
Therefore, if you find out that the accommodation doesn't match the listing's presentation displayed on Flatio at the time you created a booking request, you can withdraw from the lease agreement according to our General Terms and Conditions. It's important to note that withdrawal is possible until 20:00 on the day after the move-in date stated on the lease agreement.
If you inform Flatio about your request to withdraw from the lease in time and your reasonings are considered valid, we'll send you a full refund of both the first rent and the service fee. On top of this, we will reimburse you for up to 7 days of alternative accommodation.
In this article, you can read all the details about this Move-in Guarantee policy, including how it works and how to proceed in such situations.
