In this article, you can read about possible lease withdrawal types, when they are applicable, and how they should be handled.
Can a guest withdraw from our lease agreement?
The article was updated on 29. 5. 2024.
Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination types here.)
A guest can withdraw from your lease agreement contract:
- if they move in and the property doesn’t match what was shown in your property listing, or
- in the Czech Republic only and depending on if leasing properties is your livelihood, due to consumer protection legislation for any reason within 14 days since signing the lease.
The property does not match what was shown online
The guest may withdraw from the lease if your property does not match the information that was on the Flatio portal when the booking request was made - the moment a request is made, the current status of your listing is stored in our system database. If such a mismatch occurs, the guest may withdraw from the contract by 20:00 of the day following the move-in date stated in the lease agreement. Therefore, if the lease starts on Tuesday, the guest is entitled to withdraw from the contract by 20:00 on Wednesday if the reality of the property doesn’t correspond with what was advertised.
In this case, the guest is entitled to a refund of both the first rent and the service fee. And since the host must present his property to guests honestly, you will be fined up to one month's rent, depending on Flatio’s assessment of the situation.
The guest’s right to withdraw from the contract for this reason expires when they inform us of a smooth handover of the property or at 20:00 the day following the handover.
How do we start the process?
If a guest wishes to withdraw from the contract, either you or the guest must contact our customer support at [email protected] so that we can properly process the request.
