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Help Center Guide for landlords Reservations
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Guide for landlords

Reservations

What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…
Anabela from marketing
Evaluate your landlord/housing after you move out. There is nothing more valuable than honest feedback. It can help many other tenants.
Can I contact the potential tenant before accepting a reservation?
Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
Can I offer alternative terms to a potential tenant?
Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…