Guide for landlords

Reservations

I have received a reservation request. What should I do?

What happens when you receive a new reservation, how to accept/reject it, and what else should you know? Read all about the reservation…

What happens after the booking request is accepted?

Learn how the lease signing process works, when the lease becomes officially valid, and what you can do if a tenant doesn't sign it in time.

Can I contact the potential tenant before accepting a reservation?

Do you need additional information from a potential tenant before you can decide about their reservation request? See how you can contact them…

Daniela from helpdesk

We understand how important it is to be able to trust the people who rent your accommodation. That’s why as a part of our StayProtection plan, we show you reviews of tenants who have previously rented accommodation through Flatio and you also get help with assessing tenant credibility. We're with you at every step!

Can I reject a reservation request? Is there any penalization?

This article serves for a complete understanding of our rejection policies. See how we categorize them and what are their limitations.

Can I offer alternative terms to a potential tenant?

Did you receive a reservation request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this…

I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?

In this article, you can learn what you can do if you don't manage to react within the 24-hour window and the request expires.

All relevant topics in the Help Center explored and you are still lost?

Свяжитесь с нами

Something is not working?

Report a bug