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Help for tenants

Reservation request

The landlord did not react my reservation request. What should I do?
It may happen that the landlord fails to react to your reservation request within 24 hours for approval (if this happens, it usually happens on days…
How can I book my chosen housing?
For successful renting of an apartment via Flatio it’s necessary to make a reservation request. Reservation request can be considered as your…
Can I cancel my reservation request?
Sure thing! The cancellation can be easily done from your account on Flatio (within My Housing web app). There are two ways how you can do it - from…
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You will now be asked to complete the contractual process within the…
Michal from IT
Did you find any bugs? Do you have any product feedback? Don't hesitate to contact us at support@flatio.com so we can fix it!
The landlord rejected my reservation request. What should I do?
The reservation request can be rejected for many reasons, but the most frequent one is the unavailability of an apartment at the desired date. Many…
What is a reservation fee and why do I have to pay it?
The successfully created reservation request is conditioned by blocking an amount of 500 CZK / 19 € on your payment card (we use an external payment…
How long does it take for the landlord to approve my reservation request?
You will be informed about the successfully created reservation request by an e-mail notification (and so will be the landlord). From this moment a…
What is a service fee and why do I have to pay it?
The Service Fee is a one-time fee payable along with the first rent within the 24-hour window of the contractual process that occurs after the…