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Help Center Help for tenants Reservation request
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Guide for landlords
How Flatio works and why it pays off How to start advertising on Flatio How to attract the tenants How to set prices Reservations Lease agreement Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for tenants

Reservation request

What is the service fee and why do I have to pay it?
The service fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the landlord approves the reservation…
How can I book my selected accommodation?
To successfully rent an accommodation through Flatio, it's necessary to submit a reservation request. The reservation request can be considered your…
How long does it take for the landlord to respond to my reservation request?
You (and the landlord) will be notified by email about the successfully created reservation request. From this moment on, there's a 24-hour response…
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You'll now be asked to complete the lease signing process within 24 hours. …
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The landlord has rejected my reservation request. What should I do?
Reservation requests can be rejected for many reasons, but the most common is that the listing is unavailable at the desired date. Many landlords…
The landlord hasn't responded to my reservation request. What should I do?
It may happen that the landlord doesn't respond to your reservation request within 24 hours. (If this is the case, it usually happens on days off, i…
Can I cancel my reservation request?
Of course! You can easily cancel your reservation request via your account on Flatio (in the My Housing web app). There are two ways you can do it:  …
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