Can I withdraw from the lease agreement if I find out after moving in that the accommodation doesn't correspond to the listing description?

The article was updated on 15. 7. 2024.

Want to know your options in case the actual property isn't as presented on Flatio? See our guidance on these extremely rare situations below.

;In the case that the property's actual state doesn't correspond to the listing details presented by the landlord on Flatio at the time of your creation of the booking, you can request a withdrawal from the lease agreement based on our Move-in Guarantee policy.

If Flatio confirms your right to the withdrawal after reviewing the situation, you're entitled to a full refund of both the first rent and the service fee, as the lease agreement is terminated from the start date.

Please note that:

The withdrawal is allowed when the discrepancy majorly affects your stay (for example, a bed or a fridge is missing). Smaller details like an absent coffee maker do not qualify for the withdrawal.
The withdrawal is possible until 8 pm of the day following the move-in date stated in the lease agreement. So, for example, if the handover takes place on Tuesday, you have the right to withdraw from the lease agreement until 8 pm on Wednesday. After this time, the option to withdraw is no longer available.

How to proceed with the withdrawal

If the booked accommodation doesn't match the listing description on Flatio from the moment your booking request was sent to the landlord, please contact our support team immediately, describe exactly where the discrepancy occurred, and send us the evidence (i.e., photos or videos). Our team will review the situation and contact you with the resolution and the next steps as soon as possible.