In this article, you can learn all about the processes if your landlord requires a refundable deposit - incl. its payment, due date, and refund.
How to proceed if the landlord is entitled to a (refundable) deposit according to his Flatio settings?
The article was updated on 3. 7. 2023.
Payment and due date of the deposit
You pay the (refundable) deposit to the Flatio account in the same way as the first rent via the My Housing web application.
The deposit is due on the start date of the lease agreement (i.e., the day the rental period begins, which is usually the day you move in) and must be paid by that day.
If the deposit isn't credited to Flatio's account on the day the rental period starts, the landlord may decide, on Flatio's recommendation, not to let you move in and unilaterally terminate the agreement using the "termination from the start date" option they have, which they're entitled to do under the General Terms and Conditions.
However, if the landlord lets you stay in the accommodation without requiring a deposit, despite being entitled to do so according to their listing settings, they can terminate the agreement at any time during your stay for gross violation - in this case, you are NOT entitled to a refund of the rent already paid for a given period.
| IMPORTANT NOTE: When handing over the accommodation, don't forget to document it properly with photos and to sign the handover protocol with the landlord - this way, you'll avoid possible discrepancies during the deposit billing process. |
Billing of the deposit
After your stay, the landlord is then obligated to create a deposit statement that represents the decision about the property's state and the exact amount to be refunded.
If no additional costs are due, the landlord should then return your payment within 14 days after your move out. However, in case any extra deduction needs to be handled, the landlord has the right to extend the refund period to establish the exact costs.
Just please don’t forget to provide the landlord with your banking details!
