Help for tenants

Payments

Wondering how the payment due dates are set and why? There's a simple system! Check out our explanations in this article. —

What methods can be used to pay the rent?

Not sure about Flatio's payment options or what you should do if your payment doesn't go through? See this article for our guidance! …

Can I pay the rent in cash?

Would you like to pay rent in cash directly to the landlord? Find out when we allow this and what needs to be done for everything to be in…

In what currency should I pay the rent?

In this article, you can learn what should be done if the landlord's currency is different than yours. See our recommendations below!…

Daniela from helpdesk

Life is full of unexpected surprises, especially when it comes to household emergencies. But fear not because Flatio’s Stay Benefits cover you with assistance services. Need help fixing that stubborn internet connection or removing a pesky blocked door? Just reach out, and the AXA team will be there to lend a helping hand.

Is it possible to change the due dates of payments?

Even though the payment due dates cannot be changed on the lease agreement, there is another option. See more information below! —…

Is it possible to split the payments among several people?

Would you like to split an online payment amongst multiple people? In this article, you can find out when it's possible and how it can be done…

Is it possible to pay two rents in advance?

Do you prefer covering more (or even all) rental payments in advance? In this article, you can learn that it's not an issue! —

Can I get an invoice or other proof of rent payment?

How does the invoicing work on Flatio and who can provide you with these billings? Read this article to see all you need to know!

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